MBNA

Senior Business Analyst This individual is responsible for managing the tools to measure the success of EMEA eCommerce across all online products; UK Cards, UK Loans, Ireland Card, Spain and Business Card. The role will encompass all initiatives, from Online Acquisition, Online Banking/Servicing, Home Page and full Project support. Part of the role is ... Location: Chester, Cheshire · Salary: unspecified · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: IT & Telecommunications · Job type: Full Time · 04/07/2008

eCommerce Marketing Product Consultant The EMEA eCommerce department is responsible for online acquisition, customer marketing and account servicing using a number of websites and online channels to achieve our goals within Europe Card Services. The department works with internal and external partners to provide opportunities for customers to use and service their ac ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Marketing/PR/Media · Job type: Full Time · 04/07/2008

Sourcing Lead CUSTOMER IMPACT STATEMENT This specialist position reports to a Staffing Manager and is responsible for all activities associated with Recruitment marketing/branding and the sourcing of high calibre candidates for all business lines within the Chester site for Card Services. Taking ownership for proactively executing innovati ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: HR & Training · Additional Category: Banking/Insurance/Finance · Job type: Full Time · 04/07/2008

Marketing Co-ordinator - Placement CUSTOMER IMPACT STATEMENT This individual reports to the Endorsed Growth Channel Manager and is responsible for assisting with the management of incremental acquisition opportunities and growth of business card marketing opportunities through partner programmes with new groups, distribution partners and those with existing re ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Marketing/PR/Media · Additional Category: unspecified · Job type: Full Time · 04/07/2008

eComm Marketing Product Consultant This individual is responsible for managing the tools to measure the success of EMEA eCommerce across all online products; UK Cards, UK Loans, Ireland Card, Spain and Business Card. The role will encompass all initiatives, from Online Acquistion, Online Banking/Servicing, Home Page and full Project support. An integral part of t ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Marketing/PR/Media · Job type: Full Time · 04/07/2008

Software Engineer • Work closely with the Business and other Developers to determine the best method of implementing solutions. • Analyse Business Requirements and produce detailed design documents. • From detailed designs, build software components. • Carry out unit, system and integration testing of software components to e ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Construction/Engineering · Additional Category: unspecified · Job type: Full Time · 04/07/2008

CONTACT CENTRE - Customer Satisfaction Representative This position reports to a Customer Satisfaction Manager and is responsible for answering Customer’s telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to stimulate income generation as a result of Customer interaction, through providing a superior ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Call Centre/Customer Service · Additional Category: unspecified · Job type: Full Time · 04/07/2008

CONTACT CENTRE - Fraud Inbound/Authorisations CUSTOMER IMPACT STATEMENT Reporting to the Inbound and Autorisation Managers, Associates are responsible for accurately identifying all types of fraud, responding to customer concerns in relation to fraudulent use of their accounts and ensuring effective communications with credit card authorisation centres to actively approv ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Call Centre/Customer Service · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Marketing Specialist 11 month placement opportunity CUSTOMER IMPACT STATEMENT The person to person (P2P) team is a marketing channel managing account acquisition through Field Sales activity by a number of specialist vendors. Working within the P2P team, this position reports directly to the Planning and Reporting Manager and sits w ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Marketing/PR/Media · Job type: Full Time · 04/07/2008

Marketing Co-ordinator - Placement CUSTOMER IMPACT STATEMENT This individual reports to the Endorsed Growth Channel Manager and is responsible for assisting with the management of incremental acquisition opportunities and growth of business card marketing opportunities through partner programmes with new groups, distribution partners and those with existing re ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Marketing/PR/Media · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Database Technical Manager This position reports to the Database Manager and is responsible for on-going data management developments within the Customer Value Strategies department. Working within a highly motivated team, this extensive role will see the successful candidate(s) developing and enhancing data driven solutions that have a material impact on ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: IT & Telecommunications · Additional Category: unspecified · Job type: Full Time · 04/07/2008

CONTACT CENTRE - Fraud Detection Outbound CUSTOMER IMPACT STATEMENT A Fraud Detection Outbound Analyst is responsible for the accurate review and identification of accounts that have been compromised by fraud. Central to the task is the early identification of these accounts to minimise fraud losses and the maintenance of Customer confidence in Bank products and syst ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Call Centre/Customer Service · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Technology Project Manager The ECommerce Technology Division requires a Technology Project Manager. The position reports into the ECommerce Technology Division and will be responsible for managing the successful implementation of small to medium sized technology projects to achieve key business initiatives. The successful candidate will be a self-starter, ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Construction/Engineering · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Customer Service Specialist ROLE OVERVIEW As one of our customer service and sales advisors, you will be working at the very heart of the business, in a dynamic and challenging environment. You will be part of a winning team, responsible for delivering exceptional levels of customer service and maximising sales opportunities on every customer intera ... Location: Cornwall Street Ind Est, Manchester (M11) · Salary: unspecified · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Call Centre/Customer Service · Job type: Full Time · 04/07/2008

CONTACT CENTRE - Collections Associate CUSTOMER IMPACT STATEMENT This position is responsible for minimising bank losses through the collection of accounts in arrears whilst offering a first class service dedicated to excellence in a demanding and high volume environment. PRIMARY DUTIES AND RESPONSIBILITIES 1. Review accounts in arrears to determine appr ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Call Centre/Customer Service · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Strategy Analyst Credit Risk Strategy Risk Strategy Analyst – Ireland Card CUSTOMER IMPACT STATEMENT This position reports into the New Business Credit Risk Strategy Manager and will be responsible for creating Credit Acquisition Strategies that drive profitable growth for the Ireland Credit Card portfolio. A key objective ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Head of Credit Bureau Management This position will matrix report directly to the Director Of Portfolio Risk Management and Corporate Bureau Executive for BAC. The role has overall responsibility for managing Credit Bureau Operations and Relationships for BAC Card Services in Europe. PRIMARY DUTIES AND RESPONSIBILITIES • Responsible for Relationship M ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: unspecified · Job type: Full Time · 04/07/2008

Marketing Specialist 11 month placement opportunity CUSTOMER IMPACT STATEMENT The person to person (P2P) team is a marketing channel managing account acquisition through Field Sales activity by a number of specialist vendors. Working within the P2P team, this position reports directly to the Quality Control Manager and sits within t ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Marketing/PR/Media · Job type: Full Time · 04/07/2008

Activation Customer Specialist CUSTOMER IMPACT STATEMENT This position reports to a Section Manager and is responsible for answering incoming calls from Customers to activate Credit Cards, promote insurance products and gain balance transfers. Account benefits will be discussed with the Customer as well as various products promoted. PRIMARY DUTIES A ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: Call Centre/Customer Service · Job type: Full Time · 04/07/2008

Compensation Analyst The role of the Compensation Consultant is to partner with the business to ensure that the design and development of Compensation processes support the strategy of the business and the Pay for Performance environment. This position is responsible for providing diverse analytical support to the design and development of c ... Location: Chester, Cheshire · Salary: Competitive · Company: MBNA · Category: Banking/Insurance/Finance · Additional Category: unspecified · Job type: Full Time · 04/07/2008

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