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Head of Services - SC -Recyling,

Location:

Warrington, Cheshire

Salary:

£5,000-£10,000

Advertiser:

Hays Specialist Recruitment

Category:

IT & Telecommunications

Additional Category:

Production/Storage/Distrib'n

Job type:

Full Time

Date posted:

12/05/2008 00:55

Description:

Head of Services - SC -Recyling: Job Details

An excellent opportunity has arisen to work as Head of Services at an IT services and communications organisation

The main purpose of this role will be to:
?         To head up the Service Capabilities of Engineering, Recycle, Transport and Deployment in house and 3rd Party providers to ensure SLA targets are maintained and full recovery of costs from Business units is upheld by managing the capability P&L.

The main responsibilities will include:

?         Influence the overall service solution and strategy with appropriate frameworks. Own plans, as appropriate, in the team, which implement this strategy.
?         Identifiy information requirements and dependencies on other delivery units in order to deliver service.
?         Assist in the development and implementation of a ?one service team? approach
?         Ensure costs from the Service Capabilities are competitive and enable new business to be won.
?         Challenge existing methods of service delivery and innovate such that productivity improves and costs reduce. Drive cost-reduction opportunities within the team.
?         Provide information on service performance and major incidents for the Customer facing service reports. Use these to review service performance and stimulate service improvement.
?         Proactively drive continuous service improvement. Manages the Service Improvement Plans (SIP) for the Service Capabilities and contribute to any Customer facing joint service improvement plan.
?         Proactively work to prevent risks
?         Test and Operate Business Continuity plans, in conjunction with Capability Managers and in line with CIS. Minimises the risks of service failure
?         Rigorously operate the change process.
?         Impact change requests within the team and with 3rd Party providers if needed.
?         Implement service change and minimise the impact on live service availability.
?         Gather and communicate customer feedback.
?         Continually drive improvements such that high customer satisfaction ratings are achieved.
?         Take every opportunity to influence customer & user perceptions of Service Offerings.
?         Ensure that appropriate service tools and 3rd Party interfaces are properly managed and deployed.
?         In conjunction with Director SBPS work to understand and define new services.
?         Ensure that new services are introduced and accepted. Achieve 100% service availability from day 1 and high levels of customer satisfaction.

You will ideally have experience in all or most of the following:
-Putting the customer first Delivering commercial results
-Thinking strategically
-Achieving together
-Winning with energy
-Leveraging expertise
-Making an impact
-Changing & improving
-Learning & growing

Job reference:

JOBJOURNEYNorthWest/72662

Contact:

Adrian Harrison

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