Telephone Negotiator

Intrum Justitia is one of Europe's largest Credit Management organisations. We are now expanding our Liverpool City Centre operations to meet our increasing business demands.

Job Purpose

To achieve targeted telephone collections from customers on behalf of Clients.This will include negotiating and agreeing payment terms in accordance with the company’s procedures and legislation.

Accountabilities

• To obtain immediate full repayments from customers, where possible.
• To negotiate repayment of monies from customers using proactive outbound calling and reacting to inbound telephone calls.
• To adhere to legislation requirements, internal processes, policies and procedures at all times.
• Toaccurately update accounts, record information and/or process payments using
• systems, at the same time as talking to the customer .
• To behave in a professional manner at all times, presenting a professional image to Clients, Customers and Colleagues.

Knowledge and Skills

• Excellent telephone negotiation skills and customer service skills.
• Good verbal and listening communication skills.
• Understanding of any specific client requirements regarding their accounts.
• Knowledge of relevant legislation including OFT, DPA and banking procedures.
• Full understanding of relevant internal systems, including datapoint and netgiro.
• Knowledge of company policies and procedures including call handling and dress code policies.

Brand Promise

• Understanding people
• Making a difference
• Seeking insight to feed innovation
• Committing to challenge

Competencies

• Clientfocus (level 1)
• Integrity (level 2)
• Performance orientation (level 1)
• Business negotiation (level 1)
• Expertise (level 1)
• Organisation-sensitive collaboration (level 1)

Shifts

Monday to Thursday 8am – 9pm, Friday – Saturday 8am – 8pm and Sunday 10am – 4pm